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1. USE OF SITE
You may only use the website to make legitimate enquiries
or bookings. You will not make any speculative false or improper
bookings or any booking in anticipation of demand. If we are
of the opinion that such a booking has been made we shall
be entitled to cancel the booking and inform the relevant
authorities. You shall provide correct and accurate e-mail,
postal and/or other contact details to us and acknowledge
that we may use these details to contact you in the event
that this should prove necessary. If you do not give us all
of the information that we need, we may not be able to complete
your booking.
2. YOUR CONTRACT
Cambodiahotelo arranges accommodation at the hotels
featured on our website. Your contract is with us and is subject
to the booking terms and conditions of contract.
3. PERSONAL PRIVACY
Your privacy is important to us and we make
every effort to ensure that your privacy is respected at all
times. Please read our Privacy Statement to learn more about
how your rights are protected.
4. PRICING POLICY
Booking through our website, you will be
offered with 4 classes of hotel prices, depending upon time-
to- purchase, number of advanced booking day, promotion, and
booking volume.
(1) The Standard Rate is set as the standard
price for customers who make an advanced booking between 4-
14 days before the check- in date.
(2) The Advanced Booking Rate is for customers
who make their advanced booking longer than that of the Benchmark
Rate, which is between 14- 60 days before the check- in date.
Thus, the rate offered is cheaper than the Benchmark Rate.
(3) The Early Bird Rate, the most compelling
rate offered the customers who make an advanced booking more
than 60 days before the check- in date. This rate offers the
special discount, with the lowest price.
(4)The Premium Rate is for any customers
who make an advanced booking less than 4 days. Since less
than 4 days advanced booking requires higher operation expenses
and it is difficult for us to manage the inventories, the
price thus increases above the first three rates.
5. PAYMENT
We will charge a non-refundable $5 service
fee at the time of booking. You will not be charged for the
hotel at the time of booking, but we will debit full amount
of your credit card 4-14 days or more prior to your check-in
date (unless you need the voucher earlier, in which case we
debit the payment before sending the voucher), for the amount
specified in the booking confirmation. We will send you our
booking confirmation by E mail (normally within 24 hrs.) and
our booking confirmation will be the total amount that you
have to pay, instructions on how to make your payment. No
charge is made to your credit card until your booking is confirmed,
that is, when you have secured your room reservation by completing
our Secure Online Credit Card Form or faxing it to us duly
completed and signed.
Please note: We have the right to change
without prior notice according to hotel's condition.
6. PAYMENT SECURITY
It is important for you to know that whenever
you provide us with personal details or credit card information,
it is secure. Your credit card number, name, address, and
telephone number are protected by powerful Secure Sockets
Layer (SSL) encryption technology as it travels through the
internet.
7. VOUCHERS / BOOKING CONFIRMATION
You must present your booking confirmation
details to the hotel upon arrival as they are proof of pre-payment
of both us and the hotel.
It is your responsibility to check the confirmation and ensure
that all of the details are correct. Accommodation will only
be provided in accordance with the details in the confirmation.
Where the details on the confirmation are not correct, you
should contact us prior to travel at www.cambodiahotelo.com
It is also your responsibility to ensure the accuracy of the
information you input into the enquiry screen before you complete
the booking. The cost of the service requested may vary on
amendment of the details and if so you will have to pay these
in addition. A new confirmation email will be sent to you.
If a booking request can be fulfilled, we or the hotel will
contact you within 48hrs
When you contact us, we require any 2 (TWO)
of the following, so that we may efficiently process your
request and reply to you:
Your Booking ID
Email Address used in the booking
Name and Surname used in the booking
All cancellations must be made IN WRITING
using one of the following methods:
By sending an e-mail to cancel@cambodiahotelo.com
By sending a fax to +66 229 5567
A Cancellation must be confirmed back to
you by us. If you have not received a confirmation of the
cancellation within 24 hours after submission, it means we
have not received it and you must resubmit it.
8. BUSY PERIODS:
Numbers of rooms may be restricted and rates
may alter at certain times of the year e.g. Valentines, Easter,
school holidays, events and exhibition periods.
9. FORCE MAJEURE
We do not accept liability or pay compensation
for any loss, damage or expense where the performance or prompt
performance of our obligations is prevented or affected by
reason of force majeure. Force Majeure means any event which
we or the supplier of the service could not, even with all
due care, foresee or avoid such as war or threat of war, riots,
civil strife, terrorist activity, industrial action, natural
or nuclear disaster, fire, adverse weather conditions, closure
of airports or ports, technical problems with transport, governmental
action and all other similar events.
10. OUR LIABILITY TO YOU
(1) The published descriptions of hotels
are given in good faith. Honeysun does not accept responsibility
for errors or omissions. Sometimes hoteliers may suddenly
withdraw a facility temporarily or otherwise. This is beyond
our control and we are unable to accept liability.
(2) We accept responsibility for the proven
acts and/or omissions of our employees, agents, suppliers
and sub-contractors providing they were at the time carrying
out work in the course of their employment or contract. We
also accept responsibility if the services that we are contractually
obliged to provide prove deficient or not of a reasonable
standard.
(3) If the hotelier is able to exclude or
limit liability by virtue of any International Convention,
we will claim the benefit of that exclusion or limitation
which is incorporated into your contract with us. Copies of
the hotel's conditions can be obtained from us on request.
(4) Please note that the maximum amount we
may have to pay you for any and all claims or parts of claims
which do not involve personal injury, illness or death is
limited to the price (excluding administration and cancellation
fees) paid by or on behalf of the person(s) affected in total.
11. HOTEL NOT HONORING BOOKINGS
At the time the booking is made, we issue
a booking confirmation number and to the best of our knowledge
at this time, the booking is valid. In the unlikely instance
of the hotel failing to honor the booking then please refer
to your booking confirmation and contact the customer services
number on the confirmation for assistance.
12. NON-ARRIVAL AT THE HOTEL
In case of late check-in at the hotel, your
credit card details, given at time of booking, will guarantee
your room in case of late arrival. However, if you are due
to arrive after 6.00 pm, it is advisable to contact the hotel
directly beforehand to advise of this. A contact number for
the hotel will be on your booking confirmation. Should you
fail to arrive at the hotel on the arrival date the entire
booking will be cancelled. The room will not be available
on any subsequent nights of the booking and you will be charged
the cost of the whole booking.
13. MEDICAL PROBLEMS
If you have any medical problems or disability
which may affect your stay you must advise us before booking
giving full details to our Customer Care Service. Your booking
may be declined or cancelled in your best interests if your
hotelier or we feel unable to properly accommodate your particular
needs.
14. PRICE CATEGORIES AND HOTEL STANDARDS
We segregate Honeysuns into four categories
- Luxury, Standard, Budget & Discount. While Honeysun
takes care to ensure that the hotels are placed in a category
that accurately reflects the property, it is the responsibility
of the guest to ensure that the hotel they book represents
a standard that matches their needs. You can access more detailed
information about the hotel you are booking from the 'Hotel
Details' pages during the booking process.
15. ROOM PREFERENCES AND TYPES
Please pay special attention to the room
description at the time of booking. We do not have any control
over special requests to individual hotels, however, any special
requests made at the time of booking will be passed to the
hotel with your booking details.
It is the responsibility of the person making
the booking to ensure that the room(s) booked will be suitable
for their party size. It should be noted that European and
U.S. room types can differ greatly (U.S. twin rooms can accommodate
up to 4 people, but European twin rooms can only accommodate
a maximum of 2 people). Please check during the booking process
for any additional supplements (i.e., single occupancy of
twin room or 3rd adult sharing twin room - these can be found
under the 'Details' button during the booking process.
Hotels have different child policies and
it is the responsibility of the person making the booking
to check directly with the hotel for information such as the
maximum child age and what discounts apply, if any.
16. COMPLAINTS
In the unlikely event that you are disappointed
with your hotel accommodation, you should contact the hotel
who will try to solve the problem. The contractual obligation
lies with the hotel in this instance. If after that you still
feel that the problem has not been resolved to your reasonable
satisfaction you should within 7 days of returning from the
hotel put your comments in writing to our customer care team,
and we will forward them to the hotelier.
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